Configure Music on Hold for Asterisk
Configure Music on Hold on Asterisk/FreePBX/Elastix to allow music to be played when a call is on hold or call is on the Queue when no agents are available to pick the call.
Configuration in Asterisk
- Login to Asterisk Server
- Navigate to PBX > Music on Hold
- Click on Add Music Category
- Category Name > MoH Source
- Click on Submit Changes
- Click on Apply Configuration Changes
- Click on Browse > Choose the WAV file which you would like to play when the call is on hold > Click on Upload
(The format of the WAV file should be in 16000khz, Sample rate 16 bit, Channel Mono)
- Click on Apply Configuration Changes
- Now configure Music on Hold for your Conference or Queue > Navigate to Music on Hold Class > Select MoH Source from the drop down menu.
Hope this helps!
I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.
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