RTMT Plugin Installation Error on Windows Machine
RTMT Plugin Installation Error on Windows Machine
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers are GUI, Console and Silent” when trying to install RTMT (Real Time Monitoring Tool) Plugin on Windows Machine? You may receive the above error on Windows 7, Windows 8, Windows 2010 or Windows 2012.
There are two ways to resolve the issue :
Solution A :
- Copy the the CcmServRtmtPlugin.exe to C:\ Drive on your Windows Machine
- Launch Command Prompt on your Windows Machine
- Type “cd\” without quotes and hit enter
- Type “CcmServRtmtPlugin.exe -i gui” without quotes and hit enter.
The installation should start and continue without prompting the above error.
Solution B –
- Right Click CcmServRtmtPlugin.exe > Properties
- Go to Compatibility tab
- Compatibility Mode > Check mark “Run this program in compatibility mode for:”
- Select Windows 8 or Windows 7 from Drop Down Menu
- Click on Apply
- Click on OK
- Launch CcmServRtmtPlugin.exe
The installation should start and continue without prompting the above error.
Hope this helps!
I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.
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