Add System Recordings or Greetings in Asterisk

If you would like to setup IVR or Auto-Attendant for your organization in Asterisk/Elastix/FreePBX, you need to add recordings or greetings in your server which will be heard to the callers when they dial the IVR DID number.
To upload greetings/recordings in the server, follow the below procedure.

• Login to your Asterisk/FreePBX/Elastix Server
• Navigate to PBX > System Recordings >
• There are two ways you can upload the recordings/greetings.

  A> You can call an extension number from Asterisk to any IP Phone and record the greetings.

  B> You can record greetings using third party applications like Wavepad or Sound Recorder etc. The recordings has to be in the format – PCM encoded, 16 Bits, 8000Hz

Recording using Extension

• Enter Extension Number and Click on Go. We will use 1000 as Extension Number
• Now from extension 1000, we will dial *77 and wait for a beep. Once we hear the beep sound, we will record the greetings. Once the recording is completed, hang up the phone
• Now to verify/listen to the greeting dial *99 from extension 1000
• If you are not satisfied with the recording, hang up the phone. Dial *77 to re-record the greeting.
• Name this Recording > Enter a Name to the Recording
• Click on Save

Recording using Third-Party Application

• Use any third-party application which you are familiar with and record the greeting in the format mentioned above and save them in your Desktop.
• Click on Add Recording on the Asterisk Page
• Click on Browse and select the greeting/recording that you saved above
• Click on Upload
• Name this Recording > Enter a name to the Recording
• Click on Save

Hope this helps!

Avinash Karnani

I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.

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