Cisco UCCX IPPA Phone Agent Login Service
Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the...
Category: UCCX
Choosing VMV7 vs VMV8 OVA Template
What is the difference between VMV7 vs VMV8 OVA Template? Have you ever wondered what is the difference between VMV7 and VMV8 (For example cucm_9.1_vmv7_v1.6.ova and cucm_9.1_vmv8_v1.6.ova? As per my understanding, i found the...
Repeated characters when typing in Vmware remote console
Repeated characters when typing in Vmware remote console You might have faced the issue of repeating character when typing in Vmware remote console. You will see unintended keystrokes when you type. For example – If...
Cisco UCCX Email Scripting – Emergency Number
Cisco UCCX Email Scripting – Emergency Number Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track...
Cisco UCCX CAD/CSD Network Error during Installation
Cisco UCCX CAD/CSD Network Error during Installation While installing Cisco Agent Desktop (CAD)or Cisco Supervisor Desktop (CSD) i encountered an error “Error: 1316: A network error occurred while attempting to read from the file...
UCCX DB replication is not setup properly, Backup Completed
UCCX DB replication is not setup properly, Backup Completed While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the...
UCCX Simple Holiday Script
UCCX Simple Holiday Script When creating a script in UCCX, we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year,...
Basic Definitions Relevant for UCCX for Beginners
Basic Definitions Relevant for UCCX for Beginners Though most of us viewing the posts are professionals having good experience in VoIP technology, however, I am creating the posts with basic stuffs so that beginners ...
What is Xpath? Examples of Xpath?
What is Xpath? Examples of Xpath? Before we know Xpath, lets know what XML is? What is XML? XML abbreviation is Extensible Markup Language is a markup language similar to HTML which is designed to create...
What is a Refresh Upgrade (RU) Cisco?
What is a Refresh Upgrade (RU)? Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco...
