Cisco CUCM Pause in Speed Dial
What is Pause in Speed Dial? Well, Pause in Speed Dial is a feature that allows user to configure Speed Dial on their IP Phones to reach destinations that requires manual intervention such as Voicemail Password, Meeting Access Code, Forced Authorization Code, Client Matter Code, IVRs etc. Pause in Speed Dial will eliminate manual intervention.
Example A – If a user wants to login to his/her voicemail, user presses the Voicemail button or may dial the Voicemail Pilot number and then enter the PIN manually to hear the voicemail.
With help of Pause in Speed Dial, the user will configure a speed dial number in such a way that when the user presses the Speed Dial button, the call will get established with the Voicemail and will not prompt for PIN because it sends specified digits for Voicemail PIN to destination with dialing pause inserted. This feature is quite cool when we have to join some bridge call or some meetings where the meeting PIN/Password is bit long and not easy to remember.
Solution A:
Login to Cisco Unified Communication Manager > Devices > Locate the IP Phone where you want to configure the Speed Dial.
Click on Related Links > Click on Drop Down Menu and select Add/Update Speed Dials > Click on Go
A Popup window will appear
Under Number Column > 15000,,123456
Under Label Column > My Voicemail
Click on Save
Click on Close
Save Phone Configuration15000 is Voicemail Pilot Number
Comma refers to Pause. One Comma (,) is 2 seconds pause. So two comma (,,) is 4 seconds pause
123456 is the Voicemail PIN of the user
Example B- If a user wants to contact some support number maybe internally within the organization or external for some service repair. Normally user calls the number let’s say 10000 and the call is connected, the user is given a choice for a language 1 for English and 2 for Hindi, the user chooses 1 for English, then the user is given a choice let’s say, 1 for Sales, 2 for General inquiry and 9 for Customer care and the user always chooses 9 to speak to customer care representative.
With help of Pause in Speed Dial, the user will configure the speed dial in such a way that when the user presses the Speed Dial Button, the call will connect to customer care without manual intervention.
Login to Cisco Unified Communication Manager > Devices > Locate the IP Phone where you want to configure the Speed Dial.
Click on Related Links > Click on Drop Down Menu and select Add/Update Speed Dials > Click on Go
A Popup window will appear
Under Number Column > 10000,,1,,9
Under Label Column > My Voicemail
Click on Save
Click on Close
Save Phone Configuration10000 is Customer Support Number
,, is 4 second pause
1 is for Choosing IVR Language
,, is again 4 seconds pause
9 is for Customer Care Representative
Hope this helps!!
I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.
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Nice keep it up.