Cisco UCCX IPPA Phone Agent One Button Login
Originally posted on June 24, 2022 @ 10:11 pmCisco UCCX IPPA Phone Agent One Button Login Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will...
Tagged: UCCX
UCCX Simple Time of Day Call Routing
UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC...
Cisco UCCX Email – Emergency Number – via Email & SMS
Cisco UCCX Email – Emergency Number – via Email & SMS One day i was sitting idle and was thinking of this vast technology and was wondering how communication happens and make life easier...
Cisco UCCX IPPA Phone Agent Login Service
Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the...
Cisco UCCX Email Scripting – Emergency Number
Cisco UCCX Email Scripting – Emergency Number Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track...
Cisco UCCX CAD/CSD Network Error during Installation
Cisco UCCX CAD/CSD Network Error during Installation While installing Cisco Agent Desktop (CAD)or Cisco Supervisor Desktop (CSD) i encountered an error “Error: 1316: A network error occurred while attempting to read from the file...
UCCX DB replication is not setup properly, Backup Completed
UCCX DB replication is not setup properly, Backup Completed While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the...
UCCX Simple Holiday Script
UCCX Simple Holiday Script When creating a script in UCCX, we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year,...
Basic Definitions Relevant for UCCX for Beginners
Basic Definitions Relevant for UCCX for Beginners Though most of us viewing the posts are professionals having good experience in VoIP technology, however, I am creating the posts with basic stuffs so that beginners ...
Cisco UCCX Email Scripting
Cisco UCCX Email Scripting Today let me talk about email scripting to be done in UCCX (only basics). It is quite simple and easy to configure. We will need the following applications in order...
