UCCX DB replication is not setup properly, Backup Completed

While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the backup for the component name “CCXCOMPONENT”. When you check the logs you will find “Enterprise Replication not active (62)“. But when you check the replication in the CLI or RTMT, the replication state will be “2”.

To resolve the issue, tried with different steps:

• Verified the dbreplication status
• Rebooted the UCCX Cluster
• Tried taking backup once the replication state was “2”, but still same issue
• Reset the database replication by issuing the command “utils dbreplication reset all“
• Tried taking backup once the replication state was “2”, but still the same issue
• Reset the database replication by issuing the command, “utils uccx dbreplication reset all“
• Tried taking backup and the backup was successful.

The command utils “uccx dbreplication reset” is available in HA environment. When you issue this command, this command will involve the following activities.

• Remove database replication (utils uccx dbreplication teardown)
• Setup database replication (utils uccx dbreplication setup)
• Initiate a data repair process for all the databases (utils uccx dbreplication repair all).

Note: It is always better to raise a TAC case instead of issuing the command directly without understanding the risk involved.

Hope this helps!

Avinash Karnani

I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.

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